FAQ

How do I download a file?
Assuming you have download permissions, you can download files either via the download button corresponding to each file or by clicking on the ‘Bulk Downl...
Wed, 14 Feb, 2018 at 6:21 PM
Can I send user emails in bulk and how long does it take for the user to receive their welcome email?
Yes, simply navigate to the ‘Manage’ portal to access the Users tab. Users who have not had their welcome email sent are marked with an 'X' la...
Mon, 26 Feb, 2018 at 2:18 PM
How can I view recently uploaded documents?
Within the Documents portal, located on the left hand pane is the 'New Documents' button. The number of newly uploaded documents since your la...
Wed, 28 Sep, 2016 at 1:10 PM
Who can see unpublished files and folders?
Once a file is uploaded, it will automatically be marked as 'Unpublished', this is represented with an 'X' icon and tracked via a colour...
Mon, 26 Feb, 2018 at 2:20 PM
How can I alert users of newly uploaded documents?
Users can be alerted of newly uploaded documents by sending out a digest. A digest is an automatic email that is sent to users which informs them of newly a...
Mon, 26 Feb, 2018 at 11:59 AM
Can I customise permissions at a user level?
Yes, permissions for an individual user account can be customised. To customise a user follow the steps below: Navigate to the Manage portal (second i...
Mon, 26 Feb, 2018 at 12:21 PM
How do I know a user's permissions have been customised?
An information icon will appear alongside a group that contains customised users. Expanding the group will show all the group members in which the permi...
Mon, 26 Feb, 2018 at 2:25 PM
How do I enable or disable printing?
The option to enable or disable printing to is controlled through the Policies tab, located in the Manage portal. Navigate to the Manage portal (...
Mon, 26 Feb, 2018 at 2:26 PM
Can I print a file from the in-built web viewer?
Our in-built web viewer is designed to be a secure method of viewing files internally within the data room. This is ideal if download rights have not been e...
Mon, 26 Feb, 2018 at 2:27 PM
I have entered a user's details incorrectly, can this be amended?
Yes, we understand this can be an easy mistake to make therefore, you can easily edit a user's details by clicking on the user's name within the U...
Mon, 26 Feb, 2018 at 2:28 PM